Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

Welcome to the EcoMerch LLC FAQ Center.
Here you’ll find answers to the most common questions about our products, ordering process, shipping, returns, and more.
If you don’t see your question below, please contact our support team—we’re happy to help.

1. About EcoMerch LLC

Q1: Who is EcoMerch LLC?
EcoMerch LLC is a registered U.S. apparel company based in Sheridan, Wyoming.
We specialize in premium-quality, eco-friendly T-shirts for men and women, offering a blend of comfort, durability, and modern style.

Q2: Where are you located?
Our registered business address is:
30 N Gould St, Ste R, Sheridan, WY 82801, United States.

Q3: Do you operate internationally?
No. EcoMerch currently serves customers within the continental United States only, ensuring fast delivery and U.S.-based customer support.

2. Ordering & Payment

Q4: How do I place an order?
Simply browse our online store, add your favorite T-shirts to the cart, and follow the checkout process.
You will receive an order confirmation email after payment is completed.

Q5: What payment methods do you accept?

We accept a wide range of secure payment options for your convenience:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, JCB, Diners Club, Elo, Union Pay
  • Digital Wallets: Google Pay, Shop Pay
  • Third-Party Payment Processors: PayPal

All payments are processed through PCI-DSS compliant platforms, ensuring your payment information is encrypted and securely handled.

Q6: Are prices inclusive of taxes?
Prices are shown in U.S. Dollars (USD) and exclude sales tax (VAT).
Applicable taxes, discounts, and your final total will be displayed at checkout.

Q7: Can I change or cancel my order?
Yes. You can cancel or modify an order within 12 hours of purchase if it has not entered production or shipping.
Please email support@ecomerchllc.com immediately with your order number.

3. Shipping & Delivery

Q8: Where do you ship?
We ship to addresses within the continental United States only.
We do not ship to Hawaii, Alaska, U.S. territories, or P.O. Boxes.

Q9: How long will my order take to ship?

  • Processing Time: 1–3 business days (Mon–Fri, excluding holidays).
  • Delivery Time: Standard shipping takes 2–5 business days after processing.

Q10: Which carriers do you use?
Orders are shipped via reputable carriers such as USPS, UPS, FedEx, or DHL, based on supplier location and delivery efficiency.

Q11: Do you offer free shipping?
Yes! We provide Free Standard Shipping on all orders within the continental United States.

Q12: Can I track my order?
Absolutely. You will receive a tracking number by email once your package ships.
Please allow up to 24 hours for tracking information to update.

Q13: Do you offer expedited or express shipping?
Not at this time. We currently provide Standard Shipping only to keep costs low.

Q14: What if my order is delayed?
Carrier delays, severe weather, or holidays may occasionally extend delivery times.
We will notify you by email if a significant delay is expected.

4. Returns & Refunds

Q15: What is your return policy?
You may return unused and unworn items within 30 days of receiving your order.
Items must be in original packaging, with tags attached, and free from stains, odors, or alterations.

Q16: How do I start a return?
Contact us at support@ecomerchllc.com with your order number and reason for return.
Returns must be pre-approved before shipping.

Q17: Who pays for return shipping?

  • Customer Responsibility: Return shipping costs are covered by the customer.
  • Exceptions: If the item is defective, damaged, or incorrect, we cover the cost.

Q18: Where do I ship my return?
All approved returns should be sent to:
C/O: Abdelkader Boulefrakh
32 Houston Ln, Staten Island, NY 10302-2456, USA

Q19: When will I receive my refund?
Once we receive and inspect the returned item, refunds are typically issued within 10 business days to the original payment method.

Q20: Do you accept exchanges?
Yes. You can exchange an item by returning it for a refund and placing a new order for the replacement.

Q21: Are there non-returnable items?
Yes. The following cannot be returned:

  • Personalized or custom-made products
  • Gift cards or digital items
  • Clearance or final-sale items
  • Opened health/personal-use items

5. Product Information

Q22: What materials are your T-shirts made from?
Our shirts are made from premium cotton blends designed for comfort, breathability, and durability.
We aim to use eco-friendly fabrics whenever possible.

Q23: How should I care for my T-shirt?
For best results, machine wash cold with like colors, tumble dry low, and avoid bleach or harsh detergents.

Q24: Do you offer different sizes and fits?
Yes. We provide a wide range of sizes and styles for both men and women.
Refer to our Size Chart on each product page for accurate measurements.

6. Account & Privacy

Q25: Do I need an account to shop?
No. You can check out as a guest.
However, creating an account allows you to track orders, view history, and save preferences.

Q26: How is my personal information protected?
We use SSL encryption, follow PCI DSS standards, and comply with CCPA and U.S. privacy laws.
For full details, please read our Privacy Policy.

Q27: Will I receive marketing emails?
Only if you opt in during checkout or sign up for our newsletter.
You may unsubscribe anytime via the link in our emails.

7. Issues with Orders

Q28: What if my package is lost?
If your package does not arrive within 10 business days of shipment, contact us.
We will assist in tracking the package or filing a carrier claim.

Q29: What if my order arrives damaged or incorrect?
Please email us within 48 hours of delivery with photos of the product and packaging.
We will send a replacement or issue a refund after review.

Q30: What happens if my package is returned to sender?
If a package is undeliverable due to an incorrect address or failed delivery attempts, we will contact you.
Reshipment may require an additional shipping fee.

8. Policies & Legal

Q31: Do you sell or share customer data?
No. We never sell personal data to third parties.
Data may be shared with trusted service providers (e.g., shipping carriers) only for order fulfillment.

Q32: Can this FAQ or your policies change?
Yes. EcoMerch LLC reserves the right to update this FAQ and all policies at any time.
The latest versions will always be posted on our website with a revised Effective Date.

9. Contact Us

Still need help? Our dedicated support team is here to assist you.

We aim to respond to all inquiries within 24 hours.

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