Terms of service

Effective Date: September 19, 2025

Company Name: EcoMerch LLC

Company Registration Number: 2025-001757442

Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States

Email: support@ecomerchllc.com

Phone: +1 (929) 539-3446

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

1. Acceptance of Terms

By accessing or using our website https://ecomerchllc.com/ (the “Site”), you agree to comply with and be legally bound by these Terms of Service. If you do not agree, you must not use our services.

2. Eligibility

You must be at least 16 years old or the age of majority in your jurisdiction to make a purchase. By using our website, you represent that you meet these requirements.

3. Products & Availability

  • EcoMerch LLC is a proudly registered American business built on the vision of delivering premium quality T-shirts that combine style, comfort, and durability. From our base in Sheridan, Wyoming, we cater exclusively to customers across the United States, making us a truly local and trusted brand for everyday wear.
  • All products are fulfilled through Printify partner suppliers.
  • Orders may ship from different US-based suppliers depending on stock and location.
  • Multi-item orders may be shipped in multiple packages and could arrive separately.
  • Product images and descriptions are provided for illustrative purposes only. Colors and sizes may vary slightly due to manufacturing or screen settings.
  • We reserve the right to limit product availability, refuse orders, or discontinue products at any time.

4. Pricing, Taxes & Currency

  • All prices are displayed in USD ($) unless otherwise specified.
  • Prices exclude applicable taxes (sales tax, VAT, duties). Final costs, including taxes, are calculated at checkout.
  • We reserve the right to change prices without notice, but you will never be charged more than the amount confirmed at checkout.

5. Payment Terms

  • We accept major payment methods, including Visa, Mastercard, American Express, Discover, Elo, Diners club, Union Pay, JCB, Google Pay, and Shop Pay, PayPal,
  • Payments must be completed before order processing.
  • We implement fraud prevention and payment verification measures. Orders flagged for suspicious activity may be delayed or canceled.

6. Shipping & Delivery

  • Order processing time: Orders are processed within 1–3 business days (Mon–Fri).
  • Cut-off time for same-day processing: 4:00 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)
  • Delivery timelines: 2–5 business days after processing.

All shipping details, carriers, costs, and policies are outlined in our Shipping Policy.

7. Returns, Refunds & Exchanges

  • We accept returns within 30 days of delivery.
  • Products must be in new, unused condition with original packaging.
  • Customers pay return shipping if they ordered the wrong product or no longer want it.
  • We cover all costs for defective or incorrect items.
  • Refunds are processed to the original payment method.
  • Full details are outlined in our Returns & Refund Policy.

8. Warranty

  • EcoMerch LLC offers a limited warranty covering manufacturing defects.
  • Warranty does not cover wear-and-tear, misuse, or alterations.
  • Details are outlined in our Warranty Policy.

9. Order Changes & Cancellations

  • Orders may be canceled within 12 hours of placement if they have not yet shipped.
  • Once shipped, cancellations are not possible, and customers must follow the return process.

10. Intellectual Property

  • All trademarks, logos, product designs, images, and content on this Site are the exclusive property of EcoMerch LLC.
  • Unauthorized reproduction, distribution, or use of our intellectual property is strictly prohibited.

11. Limitation of Liability

  • EcoMerch LLC is not liable for:
    • Delays caused by shipping carriers, customs, or natural events.
    • Misuse or alteration of our products.
    • Damages arising from unauthorized use of the website.
  • Our total liability for any claim will not exceed the purchase price of the product in question.

12. Indemnification

By using this Site, you agree to indemnify and hold EcoMerch LLC harmless from any claims, damages, or expenses arising from your misuse of our products or violation of these Terms.

13. Privacy & Data Protection

  • We respect your privacy and comply with U.S., Canadian, and international data protection laws (including GDPR/CCPA where applicable).
  • Personal data collected during purchases is used solely to fulfill your orders and provide customer support.
  • Full details are in our Privacy Policy.

14. International Orders

  • Not Available: At this time, EcoMerch LLC ships within the continental United States only.
  • Future Updates: International shipping may be added later, and this policy will be updated accordingly.

15. Force Majeure

EcoMerch LLC will not be responsible for delays or failures caused by circumstances beyond our control, including natural disasters, labor strikes, shipping interruptions, or government restrictions.

16. Governing Law & Jurisdiction

  • These Terms are governed by the laws of the State of Wyoming, USA.
  • Any disputes must be resolved in the courts of Sheridan County, Wyoming.

17. Amendments

We may update these Terms of Service at any time. Changes will be posted on this page with a revised “Effective Date.” It is your responsibility to review them periodically.

18. Customer Rights & Obligations

Customer Rights

As our customer, you have the right to:

  1. Accurate Product Information – Receive clear, truthful descriptions, pricing, and images of all products.
  2. Fair Pricing – Be charged only the final confirmed price at checkout, inclusive of any taxes and shipping fees displayed.
  3. Order Confirmation – Receive an electronic receipt and confirmation email after placing an order.
  4. Delivery Assurance – Expect your order to be processed and shipped according to the timelines specified in our Shipping Policy.
  5. Returns & Refunds – Return eligible items and request refunds under the conditions outlined in our Returns & Refund Policy.
  6. Warranty Coverage – Access our Warranty Policy for applicable products, covering manufacturing defects.
  7. Privacy & Data Protection – Have your personal and payment information handled securely, in accordance with our Privacy Policy.
  8. Customer Support – Contact us via phone or email during business hours for assistance, inquiries, or dispute resolution.
  9. Non-Discrimination – Be treated fairly and respectfully, without discrimination of any kind.
  10. Right to Cancel – Cancel your order before shipment under the cancellation guidelines outlined in our Terms.

Customer Obligations

When shopping with us, customers agree to:

  1. Provide Accurate Information – Submit true, complete, and up-to-date details when creating accounts or placing orders.
  2. Ensure Payment Validity – Use only authorized payment methods that belong to you or that you are legally entitled to use.
  3. Comply with Local Laws – Ensure compliance with import, customs, and product usage laws in your country of residence.
  4. Respect Order Limits – Avoid bulk purchasing or reselling activities unless pre-approved by EcoMerch LLC.
  5. Avoid Fraudulent Activity – Not engage in chargeback abuse, false claims, or attempts to defraud the company.
  6. Care for Products – Handle purchased products responsibly and use them only as intended by the manufacturer.
  7. Respect Intellectual Property – Not copy, resell, or misuse our trademarks, designs, or product information.
  8. Prompt Communication – Contact our support team in the event of order issues, damages, or disputes before escalating externally.
  9. Return Condition Compliance – Follow the return procedures (e.g., product must be in new condition with tags and packaging, unless defective).
  10. Good Faith Dealings – Use our website and services in a manner consistent with honesty, respect, and fair dealing.

Breach of Obligations

  • Failure to comply with customer obligations may result in order cancellation, account suspension, or refusal of service.
  • Fraudulent transactions will be reported to payment processors, banks, and legal authorities where necessary.

19. Contact Information

For questions or concerns about these Terms, please contact us:

Company Name: EcoMerch LLC

Company Registration Number: 2025-001757442

Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States

Email: support@ecomerchllc.com

Phone: +1 (929) 539-3446

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Our dedicated support team always respond to all queries within 24 hours.

Thank you for shopping with EcoMerch LLC.