Warranty Coverage
EcoMerch LLC provides a limited warranty of 30 days from the date of delivery on all apparel and blank products purchased directly from retail.milltex.co.
This warranty covers:
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Manufacturing defects (e.g., faulty stitching, defective seams, incorrect labeling)
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Material defects (e.g., fabric flaws, premature tearing not caused by misuse)
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Fulfillment errors (e.g., wrong size, color, or item shipped)
If your product is found to be defective under this warranty, we will provide a replacement or refund at no additional cost.
Warranty Exclusions
This warranty does not cover:
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Normal wear and tear (fading, shrinking, pilling, or general deterioration from use/washing)
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Damage caused by improper washing, drying, or care (always follow care label instructions)
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Damage from misuse, accidents, or alterations by the customer
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Products purchased from third-party sellers or unauthorized resellers
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Clearance, final-sale, or customized/personalized items
Duration of Warranty
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The warranty is valid for 30 days from the date of delivery.
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Claims submitted after this period will not be accepted.
How to File a Warranty Claim
- Contact Us: Email ecom@milltex.co with your order number, product details, and a description of the issue.
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Provide Evidence: Include clear photos or videos showing the defect.
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Evaluation: Our quality control team will review the claim within 3–5 business days.
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Resolution:
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If the claim is approved, we will ship a replacement item at no cost or issue a refund to your original payment method within 10 business days.
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If the claim is denied (e.g., due to exclusions), we will inform you with a clear explanation.
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If the claim is approved, we will ship a replacement item at no cost or issue a refund to your original payment method within 10 business days.
Shipping Costs for Warranty Claims
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For valid warranty claims, EcoMerch LLC covers all shipping costs for replacements or returns.
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For invalid claims or items outside warranty coverage, shipping costs are the customer’s responsibility.
Limitation of Liability
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EcoMerch LLC’s liability under this warranty is strictly limited to the repair, replacement, or refund of the defective product.
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We are not responsible for indirect or consequential damages, such as loss of use, inconvenience, or commercial loss.
Contact Information
For warranty claims or questions, please contact us:
Company Name: EcoMerch LLC
Company Registration Number: 2025-001757442
Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States
Email: support@ecomerchllc.com
Phone: +1 (929) 539-3446
Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)
Our dedicated support team always respond to all queries within 24 hours.
Thank you for shopping with EcoMerch LLC.