Privacy policy

Effective Date: 19, September 2025
Company Name: EcoMerch LLC
Company Registration Number: 2025-001757442
Registered Address: 30 N Gould St, Ste R, Sheridan, WY 82801, USA
Phone Number: +1 (929) 539-3446
Email: support@ecomerchllc.com
Business Hours: 09:00 AM – 06:00 PM (Monday to Friday), (GMT-05:00) Eastern Standard Time (New York)

1. Introduction

EcoMerch LLC (“EcoMerch,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your personal data when you visit our website, purchase products, or interact with us.
This Policy is designed to comply with U.S. federal laws, including the Federal Trade Commission (FTC) Act, the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and other applicable U.S. state privacy laws.

By accessing or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following categories of information directly from you, automatically from your device, or through third parties:

a. Personal Identifiers

  • Full name
  • Billing and shipping addresses
  • Email address
  • Phone number
  • Date of birth (if provided for special promotions)

b. Account Information

  • Username and password (if you create an account)
  • Account preferences and purchase history

c. Payment Information

  • Payment method details (e.g., credit/debit card type, expiration date)
  • We do not store full credit/debit card numbers. All payments are securely processed through PCI DSS–compliant third-party payment processors.

d. Transaction Details

  • Order numbers, product details, purchase amounts, and dates of transactions.

e. Communications Data

  • Emails, phone calls, live chats, or messages you send to our customer service team.

f. Device & Browsing Information

  • IP address, browser type, operating system, referring URLs, pages viewed, time spent on site, and cookies or tracking technologies.

g. Marketing & Preference Data

  • Information about your preferences, wish lists, or responses to marketing campaigns.

3. How We Use Your Information

We use your information for the following purposes:

  1. Order Processing & Delivery: To fulfill and deliver your orders, process payments, and provide receipts.
  2. Account Management: To create and maintain your customer account.
  3. Customer Support: To respond to inquiries, complaints, or service requests.
  4. Marketing & Promotions: To send promotional emails, product updates, and special offers (only if you have opted in).
  5. Personalization: To tailor product recommendations and improve your shopping experience.
  6. Security & Fraud Prevention: To detect, investigate, and prevent fraudulent activities or misuse of our services.
  7. Legal Compliance: To comply with federal, state, and local laws, tax obligations, and regulatory requirements.

4. Legal Basis for Processing

Depending on your state of residence, we rely on the following legal bases:

  • Contractual Necessity: To fulfill your orders and provide our services.
  • Consent: For email marketing or promotional communications.
  • Legitimate Business Interests: For fraud detection, analytics, and improving our website.
  • Legal Compliance: To meet U.S. legal obligations.

5. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data under the following circumstances:

  • Service Providers: Payment processors, shipping carriers, IT hosting providers, analytics tools, and marketing platforms.
  • Legal Authorities: To comply with legal obligations, court orders, or government requests.
  • Business Transfers: If EcoMerch LLC undergoes a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
  • Marketing Partners: Only if you have given explicit consent.

All third parties are required to implement appropriate security measures and use your data only for authorized purposes.

6. Cookies & Tracking Technologies

We use cookies, pixels, and similar technologies to:

  • Enhance site functionality and remember your preferences.
  • Analyze website performance and user behavior.
  • Deliver personalized ads and promotions.

You can manage or disable cookies through your browser settings.

7. Data Retention

We retain your personal information only as long as necessary to:

  • Provide services and complete transactions,
  • Resolve disputes,
  • Enforce agreements,
  • Comply with U.S. tax, accounting, and legal obligations.

When retention is no longer required, we securely delete or anonymize your information.

8. Your Privacy Rights (Including CCPA/CPRA)

If you are a California resident or reside in states with similar privacy laws, you may exercise the following rights:

  • Right to Know: Request details about the categories and specific pieces of personal data we have collected.
  • Right to Delete: Request deletion of personal information, subject to legal exceptions.
  • Right to opt Out: opt out of the sale or sharing of personal data (EcoMerch LLC does not sell data but provides this option for compliance).
  • Right to Correct: Request correction of inaccurate or outdated information.
  • Right to Non-Discrimination: We will not deny goods, services, or pricing for exercising privacy rights.

To exercise these rights, email support@ecomerchllc.com or call +1 (929) 539-3446.
We will verify your request and respond within 45 days as required by law.

9. Data Subject Access Requests (DSARs)

Customers may submit DSARs by emailing support@ecomerchllc.com Please include sufficient information to verify your identity (e.g., email address used for purchases). We may request additional verification to protect your privacy.

10. Data Security

We employ industry-standard safeguards, including:

  • SSL encryption for data transmitted online,
  • PCI DSS–compliant payment processing,
  • Regular security audits and restricted employee access.

However, no method of electronic storage is 100% secure, and we cannot guarantee absolute security.

11. Children’s Privacy

EcoMerch LLC does not knowingly collect personal data from children under 16 years of age. If we discover that a child’s data has been collected, we will promptly delete it.

12. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy practices and recommend reviewing their privacy policies before sharing personal information.

13. International Data Transfers

EcoMerch LLC operates exclusively within the United States and does not transfer customer data outside the U.S.

14. Automated Decision-Making & Profiling

We do not use automated decision-making or profiling that produces significant legal or financial effects on customers.

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements.
Updates will be posted on this page with a revised Effective Date. Continued use of our services signifies your acceptance of the updated policy.

16. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Company Name: EcoMerch LLC

Company Registration Number: 2025-001757442

Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States

Email: support@ecomerchllc.com

Phone: +1 (929) 539-3446

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)