Refund policy

Effective Date: September 19, 2025

Company Name: EcoMerch LLC

Company Registration Number: 2025-001757442

Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States

Email: support@ecomerchllc.com

Phone: +1 (929) 539-3446

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Return Address:

Abdelkader Boulefrakh,
32 Houston Ln, Staten Island, NY 10302-2456, USA

1. Overview

At EcoMerch LLC, we are committed to your satisfaction. If you are not completely happy with your purchase, we offer a straightforward return and refund process. This policy outlines the eligibility criteria, procedures, and timelines to ensure transparency.

2. Return Eligibility

Return Window: You may return items within 30 calendar days of receiving your order.
Condition: To qualify for a return, items must be:
- Unused and unworn
- In original packaging with tags, labels, and accessories intact
- Free from stains, odors, alterations, or damage caused by the customer
Proof of Purchase: An order number or valid receipt is required.

3. Non-Returnable Items

For hygiene, customization, and safety reasons, the following are non-returnable:

Personalized, customized, or made-to-order products
Gift cards or digital items
Clearance or final sale items marked as “non-returnable”
Health, beauty, or personal-use items that have been opened
Used, altered, or damaged products not caused by shipping or manufacturing defects

4. Damaged, Defective, or Incorrect Items

Reporting: Notify us within 7 business days of delivery if your order arrives damaged, defective, or incorrect.
Evidence Required: Please include photos or videos of the item and packaging.
Resolution: Depending on the issue, we will:
- Replace the product at no cost, or
- Issue a full refund, or
- Provide store credit

5. Return Process

Request a Return: Contact us at support@ecomerchllc.com with your order number and reason.
Authorization: Returns must be pre-approved. Unauthorized returns may be refused.
Packaging: Securely repack the item in original packaging (or equivalent protective packaging).
Shipping the Return:

- The customer pays return shipping unless the item is defective, incorrect, or damaged.
- We recommend using a trackable service with insurance.
- Return Address: C/O: Abdelkader Boulefrakh, 32 Houston Ln, Staten Island, NY 10302-2456, USA

6. Refunds

Inspection: All returned items are inspected upon arrival.
Approval/Rejection: Customers will be notified by email if the refund is approved or denied.
Refund Method: Refunds are issued to the original payment method only.
Processing Time: Typically, 10 business days after approval.

7. Partial Refunds & Restocking Fees

Partial refunds may apply if:
- The item is not in original condition.
- Packaging or parts are missing.
We don't charge any restocking fees.

8. Exchanges

Exchanges: We offer exchanges.
How to Exchange: Customers must return the item for a refund and place a new order for the replacement.

9. Gifts & Promotional Items

Gifts: If an item was purchased as a gift and shipped directly to you, you may receive store credit for the return value.
Promotions: Items received free of charge (e.g., “buy one, get one free” promotions) are non-returnable.

10. Bundled & Multipack Products

Bundled or multipack items must be returned as a complete set. Partial returns of bundles are not accepted.

11. Order Cancellations

Cancellation Window: Orders may be cancelled within 12 hours if they have not entered production or shipping.
After Shipping: Once dispatched, orders cannot be cancelled. Customers must follow the return process.

12. Late or Missing Refunds

If your refund has not arrived after 10 business days:

Check your bank or credit card statement.
Contact your bank or credit card provider.
If unresolved, contact us at support@ecomerchllc.com

13. International Customers

No International Returns: At this time, EcoMerch LLC only serves customers in the continental USA.
International orders (if introduced in the future) will have separate return instructions.

14. Fraud Prevention

EcoMerch LLC reserves the right to:

Refuse returns suspected of fraud, abuse, or excessive return activity.
Deny refunds for products not purchased directly through our official website.

15. Legal Rights

This Return & Refund Policy does not override consumer rights provided under applicable law.
Customers may have additional rights under state or federal consumer protection laws.

16. Policy Updates

We may revise this Return & Refund Policy periodically.
Updated versions will be posted with a new Effective Date.
Customers are encouraged to review this page regularly.

17. Customer Support

For any return, refund, or cancellation inquiries, contact us: