Shipping policy

Effective Date: September 19, 2025

Company Name: EcoMerch LLC

Company Registration Number: 2025-001757442

Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States

Email: support@ecomerchllc.com

Phone: +1 (929) 539-3446

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

1. General Shipping Information

EcoMerch LLC is committed to providing clear and reliable shipping services to our customers. This Shipping Policy explains how orders are processed, shipped, and delivered.

  • Shipping Availability: We currently ship within the continental United States only.
  • Exclusions: We do not ship to Hawaii, Alaska, or P.O. Boxes.
  • Carriers: Shipments are handled by reputable carriers such as USPS, UPS, FedEx, or DHL. The carrier will be determined based on supplier location and delivery efficiency.

2. Order cut-off & Processing Times

  • Order cut-off Time: Our cut-off time is 4:00 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York). Orders placed after this time will be processed the next business day. Processing time includes reviewing your order, quality control and packaging.
  • Processing Window: Orders are processed within 1–3 business days after payment confirmation.
  • Business Days: Processing is done Monday–Friday, excluding weekends and federal holidays.
  • Confirmation: Customers receive an email notification once an order is confirmed and again when it is shipped.

3. Delivery Times

  • Standard Shipping Only: We currently offer Standard Shipping (no expedited or express options).
  • Estimated Delivery Time: 2–5 business days after processing.
  • Exceptions: Holidays, severe weather, or carrier disruptions may extend delivery times.
  • Delivery Window Guarantee: While we strive to meet estimated delivery times, we cannot guarantee exact delivery dates.

4. Shipping Rates

  • Free Shipping: All orders to eligible addresses within the continental USA qualify for Free Standard Shipping.
  • Product Pricing: All prices are given in USD ($). product prices on our website are Excluding VAT (Sales TAX). Discount, Shipping and total cost will be shown at checkout.
  • No Hidden Fees: Prices shown at checkout are final.

5. Fulfillment & Shipping Origin

  • Supplier Network: All products are fulfilled through Printify partner suppliers.
  • Multiple Origins: Orders may ship from different US-based suppliers depending on stock and location.
  • Separate Shipments: Multi-item orders may be shipped in multiple packages and could arrive separately.

6. Order Cancellation & Modifications

  • Cancellation Window: Orders may be cancelled within 12 hours of purchase if they have not yet entered production or shipping.
  • Change Requests: If you need to change an order (product, size, or quantity), please contact us immediately at support@ecomerchllc.com Once production or shipping begins, modifications cannot be made.

7. Address Changes

  • Before Shipping: Customers may request a change of shipping address within 12 hours of placing the order.
  • After Shipping: We cannot redirect or re-route packages once they have been dispatched. Incorrect addresses may result in non-delivery.
  • Customer Responsibility: Customers are responsible for providing accurate shipping details during checkout.

8. Delivery Delays

  • Possible Causes: Carrier delays, severe weather, holidays, or supply chain issues may extend delivery times.
  • Notification: If a significant delay is expected, we will notify you via email at support@ecomerchllc.com as soon as possible.
  • No Liability: EcoMerch LLC is not liable for delays beyond our control but will work with carriers to resolve issues.

9. Lost or Missing Deliveries

  • Lost Packages: If your order does not arrive within 10 business days after shipment, please contact us.
  • Carrier Investigations: We will assist in filing a claim and tracking the lost shipment.
  • Incorrect Address: EcoMerch LLC is not responsible for lost packages due to incorrect or incomplete addresses provided at checkout.

10. Damaged or Defective Deliveries

  • Inspection Upon Arrival: Customers should inspect all packages immediately upon receipt.
  • Reporting Damage: If items arrive damaged or defective, contact us within 48 hours with photos of the product and packaging.
  • Replacement: Depending on the situation, a replacement product or store credit will be offered.

11. Tracking & Notifications

  • Tracking Numbers: Customers will receive a tracking number via email once the order has shipped.
  • Tracking Updates: It may take up to 24 hours for tracking data to update.
  • Order Status Support: If tracking shows no updates for more than 3 days, please contact us via:

12. International Shipping

  • Not Available: At this time, EcoMerch LLC ships within the continental United States only.
  • Future Updates: International shipping may be added later, and this policy will be updated accordingly.

13. Failed Delivery & Return to Sender

  • Undeliverable Packages: If a package is returned to us due to an incorrect address or failed delivery attempts, we will contact the customer.
  • Reshipment Fees: Additional shipping fees may apply for reshipment.
  • Unclaimed Orders: If the customer does not respond within 7 business days, the order will be cancelled and refunded minus handling costs.

14. Policy Updates

  • Right to Update: EcoMerch LLC reserves the right to update this Shipping Policy at any time without prior notice.
  • Effective Date: Changes will be posted with a revised effective date at the top of this page.
  • Customer Responsibility: Customers are encouraged to review this page regularly for the latest information.

15. Customer Support

For shipping questions, order assistance, or delivery concerns, contact us:

Company Name: EcoMerch LLC

Company Registration Number: 2025-001757442

Registered Address: 30 N Gould St Ste R, Sheridan Wyoming 82801, United States

Email: support@ecomerchllc.com

Phone: +1 (929) 539-3446

Business Hours: 9 AM - 6 PM, (Mon-Fri), (GMT-05:00) Eastern Standard Time (New York)

Our dedicated support team always respond to all queries within 24 hours.

Thank you for shopping with EcoMerch LLC.